Contacting the Dispensary
You can contact the dispensary by telephone on 01480 860770, press option 2. The dispensary is open from 8:00am until 12:30 and 2pm until 6pm on Monday to Friday. Dispensers need at least two working days (excluding weekends and public holidays) to process repeat prescriptions, to order stock and check medication has been safely and correctly dispensed. Please note approximately 4000 items are dispensed a month, therefore, we are unable to contact individuals to say when medication is ready to collect.
Repeat prescriptions can be ordered in the following ways:
- Send your repeat slip (issued with medication) by post / putting repeat prescription slips into reception box / through the letterbox at the front of the building /
- Email firstname.lastname@example.org
- Online via the link at the top of this page (by registering for online EMIS access; information available at reception).
If for any reason you do not have the printed slip but you know the name of the medicines you require, send a note of these along with your name, address and date of birth, and we can accept this instead.
We do not take repeat medication requests over the telephone for safety and patient confidentiality reasons.
In rural areas, ‘dispensing doctors’ such as Great Staughton Surgery can dispense to patients who live more than 1 mile from the nearest chemist. Other patients can either collect a prescription and take it to a chemist of their choice, or nominate a chemist, such as Boots, St Neots or Lt Paxton Pharmacy, where they scripts will be sent electronically.
The surgery can advise on a medication delivery service in some villages, to help housebound and elderly patients. Ask at the dispensary for information. If you run out of medication, our dispensers can help, however we are unable to stock all medication. If we cannot supply you ourselves, the dispensers can ask doctors to sign a prescription to take to a chemist.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year for a review, a notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Unused medicines cost the NHS £300 million each year which could be used for front line services. Only order medicines you need!
- Check your medication before leaving the Surgery;
- Let us know if you stop taking any medicines;
- Check what medicines you have before re-ordering;
- Don't tick all the boxes for repeat slips;
- If you go to hospital, take any medicines with you;
- Don't share your medicines with others.