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Practice Policies & Data Protection

  • Patient Privacy Information 

    • This practice handles medical records in-line with laws on data protection and confidentiality.
    • We share medical records with those who are involved in providing you with care and treatment.
    • In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill. 
    • We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.
    • You have the right to be given a copy of your medical record (electronically or paper).
    • You have the right to object to your medical records being shared with those who provide you with care.
    • You have the right to object to your information being used for medical research and to plan health services.
    • You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office. Please see the practice privacy notice on the website or speak to the Practice Manager for more information about your rights

Privacy Leaflet May 2018

Locked blue folderFollowing the implementation of the General Data Protection Regulation 2018, Great Staughton Surgery has produced a 'Privacy Notice' which outlines how patient identifiable information will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department which requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

Reception require access to your medical records in order to do their jobs. These staff members are bound by the same rules of confidentiality as the medical staff.

Practice Privacy Notice May 2018

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible. To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. Further written information is available HERE or from reception.

Violence Policy

As an NHS Surgery, we operate a zero tolerance policy with regard to violence and any abusive behaviour. We have the right to remove violent or abusive patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence, verbal or sexual abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it. In extreme cases, we will contact the Police.



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